Chapter 6 & 7 Videos
Watch. Answer in detail, the 4 questions below:
Positive Message
http://www.youtube.com/watch?v=152hRhl_x60&list=UUlG8fgLv-QvTdd7IMOVdReg (Links to an external site.)
1) What are the main points in a Positive Message?
Negative Message
http://www.youtube.com/watch?v=3nGaqLn8Tdo (Links to an external site.)
2) What are the main points in a Negative Message?
3) What are the main differences in your approach to Positive and Negative Messages?
4) Write 2 short emails:

Order Solution Now