Based on what you have read so far in the course about social and cultural awareness, write a journal assignment describing the social and cultural factors that might affect the client’s use of transportation services.
HSE 220 Milestone Two Guidelines and Rubric
In the final project, you will need to consider what social and cultural factors might affect the clientÂ’s use of transportation. Based on what you have read in
Chapters 1–5 about social and cultural awareness and your understanding of the final project scenario, write a two-paragraph journal assignment describing the
social and cultural factors that might affect the clientÂ’s use of transportation services and your approach to the final project.
In your assignment, be sure to address the following critical elements:
a. Regarding the individual client (Mary): What specific social and cultural factors must be considered in your clientÂ’s case that might affect her use
of transportation services?
b. Regarding the larger transportation services in the geographic area: What social and cultural factors will impact the use of transportation
services? In other words, does dispatch have to know if the client uses a wheelchair so an appropriate vehicle is sent for pickup? How will the
transportation company engage with non-English speakers?
c. How will social and cultural factors influence your presentation? Differentiate the specific social and cultural factors you will need to consider in
delivering your message to each of the target audiences. In other words, how will you communicate the intended message most effectively to a
diverse population of audience members?
Guidelines for Submission: Your journal assignment should be a minimum of two paragraphs in length, typed and double-spaced, using 12-point Times New
Roman font and one-inch margins. Include APA citations as needed if you reference outside materials in your response.
Rubric
Critical Elements
Exemplary (100%)
Client:
Meets “Proficient” criteria and
Social and Cultural draws novel, well-informed
Factors
connections between concepts
Transportation
Services:
Social and Cultural
Factors
Presentation
Impact:
Social and Cultural
Factors
Meets “Proficient” criteria and
draws novel, well-informed
connections between concepts
Meets “Proficient” criteria and
draws novel, well-informed
connections between concepts
Proficient (85%)
Identifies social and cultural
factors specific to the client that
affect use of transportation
services
Comprehensively identifies
social and cultural factors that
impact use of transportation
services
Differentiates social and cultural
factors appropriate to delivering
message to diverse audiences
Needs Improvement (55%)
Identifies social and cultural
factors that are not specific to
the client, or that do not affect
use of transportation services
Identifies social and cultural
factors that impact use of
transportation services, but with
gaps in detail
Differentiates social or cultural
factors, but one or both are not
appropriate to delivering
message to diverse audiences
Not Evident (0%)
Does not identify social and
cultural factors that affect use of
transportation services
Value
30
Does not identify social and
cultural factors that impact use
of transportation services
30
Does not differentiate social and
cultural factors
30
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
Total
10
100%
Scenario
You have just finished meeting with your client, Mary, to review her treatment plan and discuss why she has been missing appointments at your agency. Referring
to the state-funded transportation program, Better Transportation Company (BTC), Mary stated, “BTC just don’t show up or I have to wait and sometimes I miss
the appointment.” “Sometimes I have to wait for hours to get a ride back home.” “They even forgot me last week.” “You know, back in my younger days, I would
have picketed the state house and shown them a thing or two!” “I love the drivers though; they are kind, help me with my bags and walker, and are always polite
and respectful.”
Mary has few financial resources and significant mental health needs and physical disabilities. Mary is also finding it difficult to pay for alternative transportation
or to rely on friends and family, though they are sometimes available. The therapist has recommended that Mary come to treatment group three times per week.
Mary has only been able to attend three groups in the past two months. She states she would be willing to come to the therapy groups if she could find reliable
transportation. For Mary, attending these groups would likely mean greater medical and mental health stability and therefore fewer emergency room visits,
fewer hospital admissions, and a greater quality of life.
As a human services professional, you already understand that Mary is facing a very real, personal, and difficult problem that may be challenging to remedy
quickly. You also know from your experience with other clients that transportation is a systemic issue and not one unique to Mary. Because you have a friend who
works at BTC, you have been able to arrange for an opportunity to present your concerns to the company.
