The coding methods used are Descriptive Code (summarizing the primary topic of the excerpt), In Vivo Code (One of the codes is taken directly from what the participant himself says and is placed in quotation marks), and Eclectic Coding (first-impression phrases derived from an open-ended process) as Saldana notes. From these three coding, choose one that you feel connect to your research. For example, if you choose to use In Vivo Code, you take the codes (the statements made by the respondent or interviewee) directly from what the participant himself declares and is placed in quotation marks.
If you open thee attachment I send you you will see and know which coding methods to used. The coding methods used are Descriptive Code (summarizing the primary topic of the excerpt), In Vivo Code (One of the codes is taken directly from what the participant himself says and is placed in quotation marks), and Eclectic Coding (first-impression phrases derived from an open-ended process) as Saldana notes. From these three coding, choose one that you feel connect to your research. For example, if you choose to use In Vivo Code, you take the codes (the statements made by the respondent or interviewee) directly from what the participant himself declares and is placed in quotation marks.
iv
in vivo
magnitude
a
attribute
m
Interviewer: Tell me about teens and drug use.
Respondent: I think teens use drugs as a release from their
parents. Well, I dont know. I can only talk for myself. For
me, it was an experience. You hear a lot about drugs.
availability You hear they are bad for you. There is a lot of
them around. You just get into them because theyre
accessible and because its kind of a new thing. Its cool!
You know, its something that is bad for you, taboo, a
no. Everyone is against it. If you are a teenager, the first
thing you are going to do is try them
Interviewer: Do teens experiment a lot with drugs?
Respondent: Most just try a few. It depends on where you are and how accessible they are. Most dont really get into in hardcore. A lot of teens are into pot, hash, a little organic staff. It depends on what phase of life you are at.
Its kind of progressive. You start off with the basic drugs like pot. Then you go on to try more intense drugs like hallucinogens.
releaseiv
hear a lotiv
availabilitym
youtha tabooa
1
Conflict Management in Organizational Teams
Institution Affiliation
Student’s Name
Instructor
Course Name
Date
2
Conflict Management in Organizational Teams
Interview Questions
To assess the critical aspects of being a conflict manager in an organization, this study will seek
to answer the following questions.
1. What are the biggest challenges to conflict management in your organization?
2. What are your views on the conflict in organizational teams?
3. Which types of behavior do you consider to be potentially problematic?
4. What do you think causes people to engage in such behavior?
5. How is conflict managed in your team?
6. How often was conflict encountered during the past three months?
7. Is conflict ever resolved, or is it always escalated to upper Management?
8. What effect does conflict have on work performance?
9. What is your experience with conflict management skills?
3
Transcript
Patrick: Good morning, Mr Thelemaque! I am Patrick Valbrun, a Ph.D. Student in the Conflict
Analysis and Resolution program at Nova Southeastern University. As I pointed out in the email
that I sent you last week, I am conducting research on conflict management at work for a course
entitled CARD 7110 – Qualitative Research Methods I that I am taking this term with Dr Ismael
Muvingi. In this perspective, I should interview someone who works for an organization for about
one hour. I am interested in your experience as a supervisor of V& D Associate Corporation. I
want to get some information about the way you manage conflict at your work. Please, are you
ready to answer my questions?
Thelemaque: Yes, I am.
Patrick: Thank you in advance for your time.
Patrick: Mr Thelemaque, how do you deal with conflict at your organization?
Thelemaque: “Well! I handle conflict by valuing diversity and understanding that different
people have different opinions. As far as I am concerned, different viewpoints constitute the
basis for conflict. Therefore, when faced with conflict, I work to cooperate with other actors to
solve the problem in a mutually advantageous way for all players involved. Sometimes, I can
become defensive when trying to articulate my viewpoint. I am practising tactics to deal with
this behaviour.”
Patrick: May you state one of the tactics you practice?
Thelemaque: “One of the tactics I practice is stopping to take a deep breath and carefully
considering my words before I respond.”
Patrick: What are the biggest challenges to conflict management in your organization?
Thelemaque: “The most significant challenge to conflict management in my organization is the
lack of formalized policies and procedures that include conflict. Informal decision-making
processes make communication very difficult, as there is no recourse for those outside the circle.
There are also issues surrounding process and procedure, such as how we react to criticism, how
participants are assigned to supervise another party so they can participate in the same team
without replacing them, or how we deal with conflicts on our floor during off hours. We have
implemented a mediation committee composed mainly of members willing to help resolve disputes
which have agreed to serve for a brief period each quarter.”
Patrick: What are your views on the conflict in organizational teams?
Thelemaque: “There are three main perspectives on conflict in organizational teams. First, there
is a perspective that conflicts and discussions around conflicts should be avoided as much as
possible because they cause tension and build emotions which then lead to poor performance after
conflict. The second view argues that disagreements are normal and that good leaders should be
able to identify them, handle them effectively and create an atmosphere of respect to ensure that
workers feel safe when they disagree. Finally, a third perspective argues that the manager or leader
is responsible for bringing everyone together to agree on group assignments or changes in work
tasks so that everyone feels comfortable working together.”
Patrick: Which types of behaviour do you consider to be potentially problematic?
Thelemaque: “One of the most common conflict issues is when there are misunderstandings about
what each person means by a word or phrase or when someone is unclear about their point of view.
Other potential problems include questioning and dismissing one another’s opinions and making
accusations that may be inaccurate or harsh.”
Patrick: What do you think causes people to engage in such behavior?
4
Thelemaque: “The list of causes of conflict is diverse and can be narrowed down to three common
causes: communication, motivation, and personality. When these factors are worked on and
improved, conflicts can be reduced within an organization.”
Patrick: How often was conflict encountered during the past three months?
Thelemaque: “The average employee encounters conflict three times a week.”
Patrick: Is conflict ever resolved, or is it always escalated to upper Management?
Thelemaque: “Although conflict is usually resolved at team meetings, it does sometimes escalate
to higher levels of Management. In some cases, a dispute can be determined by having the involved
parties sit down and do an oral presentation on where they disagree.”
Patrick: How is conflict managed in your team?
Thelemaque: “Conflict management is a crucial skill that comes with the territory. Without
conflict, team members would ignore fundamental problems and challenges that could stifle
growth. Without the ability to manage conflicts effectively and positively, the team could be
paralyzed by endless disputes and become unstable.”
Patrick: What effect does conflict have on work performance?
Thelemaque: “In conflict, the team members develop different perspectives and react to those
differences. For example, there can be one member who believes their reason for disagreement
with others is correct, while another disagrees with them and argues a different point. The conflict
between these two members forces them to justify their disagreement, informing how they interact
with each other from that point forward.”
Patrick: What is your experience with conflict management skills?
Thelemaque: “My experience with conflict management skills relates to the primary goal of
conflict management, which is to prevent the escalation of an issue and ensure the issue is
addressed while still keeping the team together.”
5
Analysis of the Transcript
Themes of the Interview
The Objectives of the Interview
Coding Method Applied
Personal Reflection on the Process
References
iv
in vivo
magnitude
a
attribute
m
Interviewer: Tell me about teens and drug use.
Respondent: I think teens use drugs as a release from their
parents. Well, I dont know. I can only talk for myself. For
me, it was an experience. You hear a lot about drugs.
availability You hear they are bad for you. There is a lot of
them around. You just get into them because theyre
accessible and because its kind of a new thing. Its cool!
You know, its something that is bad for you, taboo, a
no. Everyone is against it. If you are a teenager, the first
thing you are going to do is try them
Interviewer: Do teens experiment a lot with drugs?
Respondent: Most just try a few. It depends on where you
are and how accessible they are. Most dont really get into
in hardcore. A lot of teens are into pot, hash, a little
organic staff. It depends on what phase of life you are at.
Its kind of progressive. You start off with the basic drugs
like pot. Then you go on to try more intense drugs like
hallucinogens.
releaseiv
hear a lotiv
availabilitym
youtha tabooa
