Competency
Differentiate behavioral traits and highly effective habits of successful operations managers.
Distinguish the strategic actions that differentiate between successful domestic and international sourcing plans.
Distinguish operational practices that will create an exceptional customer experience.
Differentiate the key assessment metrics in achieving an operational project plan.
Prioritize three quality measures used in operational design.
Relate the seven key elements of designing a forecasting system.
Instructions
You have been promoted to the role of senior operations manager and have been named by the VP of Operations to the organizational one-year elite onboarding program for high-potentials called Emerging Leaders.
As an Emerging Leader, you are expected, in fiscal Q1 and Q2, to develop an operations manager toolkit/project guide for the new junior operations managers you will source to this role in the next quarter. The toolkit will be used by your newly hired junior operations managers during the six-month onboarding process within your organization.
Developing an onboarding program for new junior operations managers is important because onboarding, according to the Society of Human Resources Management (2016), “is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization (p. 1).”
In addition, sourcing, vetting, background checking, interviewing, and training a newly hired junior operations manager will cost your organization approximately $6,300.00 (per candidate).
Consequently, to assist your new junior operations managers in learning, growing, and developing into your organizational culture, you will need to provide them with the tools to succeed.
