The project management office or project office (PMO) is concerned that the MobileGo project is behind schedule and in danger of being late. Assume that a project meeting has been scheduled so that you and your project team can propose a course of action to reduce the project schedule. The PMO has provided your team with a project simulation data spreadsheet (Attached).
To prepare for this PMO meeting, carry out the following:
Analyze the data provided in the spreadsheet and calculate at least two options for crashing the schedule.
Identify likely risks associated with your revised schedule as well as your strategy for their mitigation.
Evaluate concerns associated with the motivation of the team given the increase in project complexity, the additional overtime, and the high-pressure environment that the team is likely to face.
Explain the steps you will take as project manager to hold the team together and keep it functioning despite the difficulty.
Using the information garnered in items 1 through 4, write a response on what you can say during the PMO meeting. What is your proposed course of action?
The Course Project Scenario
In this course, you are introduced to a complex project scenario as follows:
You have been assigned to be the project manager for the facility, equipment, and business system upgrade of a
*moving all existing call center stations to a newer, larger facility;
*installing and testing a high speed, high capacity Wi-Fi network in the new facility;
*upgrading workstations so that they include wireless capability;
*installing a new call center management software; and
*converting a legacy proprietary business system with a CRM application to a new business system.
In this project scenario, time is of the essence. The project sponsor requires that the project take no longer than 6
the number of people assigned to the project is very limited and includes the following:
Outside consultants:
2
Project Manager:
1
Business system project lead:
1
Business system implementation team:
3
Wireless system project lead:
1
Wireless system implementation team:
3
Relocation project lead:
1
Relocation team:
2
Workstation project lead:
1
Workstation upgrade team:
2
Outside contractors: Up to five multidisciplinary contractors are allowed in the budget.
Note: The wireless system project lead and the workstation project lead are the same person. Two of the three workstation team. This means that only four resources are available for the wireless system implementation and contractors). The total resources available to the project include 14 people plus 5 contractors.
In this assignment, you will use this scenario to identify the project requirements, define the project scope using a required to produce project deliverables.
Background
MobileGo is a small company that sells prepaid mobile phones in selected markets. Its primary sales and service c service has been supported with a team of 36 customer service representatives in a small building. Customers, ac managed by a proprietary software application using in-house servers that was contracted out early in the foundi
internet and the internal servers supporting the legacy business system and office applications. This is a problem
of the building as the company has grown (thereby making network wiring out of control). The company has grow
building, and the overall infrastructure have become outgrown. The company has therefore recognized the need
systems. The immediate need is to expand from 36 stations to 50—with the plan to triple that number within the
people to spare for this set of initiatives. With multiple activities occurring at once and severe constraints on sche
complex project.
The Assignment
You have been assigned as the overall project manager for this important initiative. Your supporting team consist consultants supporting the business system and wireless upgrade. Now that you have been given this important a
1. Identify what you deem to be the client requirements.
1. Identify what you deem to be the client requirements.
2. Using the requirements list, create a work breakdown structure (WBS) that identifies all project deliverables.
3. Identify the activities (tasks) required to produce each project deliverable.
4. When identifying project activities, highlight each that may be expected to require the same resources to be ca
the management of the project can be expected to require some complex maneuvering.
Guidance notes: The client requirements should be three pages in length to summarize. You must use at least one
the CSU Online Library. Draw upon the high-level project scenario and, in addition, feel free to draw upon your ow
Also, remember that the WBS includes deliverables only rather than activities. While the WBS may be written in e
may be a better approach. This is because the activities, once identified, may be easily layered over the project de
Submit the requirements summary in a Word document. The WBS and Activity Identification exercise may be com
and business system upgrade of a call center. This requires:
